quinta-feira, 31 de maio de 2012

Duties Of A Hotel Concierge In San Antonio

By Paulette Hart


A hotel concierge San Antonio is tasked to handle the customer service operations of hotels as well as resorts. This person will be contacted by the hotel guests in case they require information or help during their stay.

This individual is expected to have an understanding of the travel industry and a passion or travel. It is essential for this individual to have an in-depth knowledge of the local area of the hotel despite the fact that he or she is expected to have a degree in other related field or in hospitality.

Problem solving skills is another thing this person should have. He or she should be ready to handle demanding and hectic circumstances and should be able to manage time as efficient as possible.

It cannot be denied that part of this professional's job is to interact with different people with different status in life. He or she should be accommodating regardless of the status of the guests. In fact, it is preferred that is this professional is also fluent in speaking one or more foreign discourses.

The duties of this individual include making sure that the requests and needs of the hotel guests are met. He or she also makes sure that every guest has a remarkable stay. This individual should be very knowledgeable on his or her local area.

The inquiries of the guests should be answered by this person. He or she will be contacted by the guests to seek advice and ask for solutions to their accommodation problems. In most instances, this person handles bookings for shows, restaurants, special events, and spas.

He or she should be prepared to accommodate the request of the guests ranging from providing directions even to the strangest outing or arranging transportations. The Concierge San Antonio is expected to exert his or her effort to build relationships with VIPs and local business owners so that his or her guests' requests can be fulfilled properly.




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